PRIVACY POLICY

Palm Bay Holistics ("we," "our," or "us") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

1. Information We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

2. How We Collect Information

We collect your information when you:

  • Book an appointment through our website

  • Use our website, which may collect data via cookies

3. How We Use Your Information

We use your information for:

  • Scheduling and managing appointments

  • Providing customer service and responding to inquiries

4. Sharing Your Information

We only share your information with third-party services essential to running our business, including:

  • Acuity Scheduling, which manages our appointment bookings. Their privacy policy can be found on their website.

We do not sell or share your personal information with any other third parties for marketing purposes.

5. Cookies & Tracking

Our website uses cookies to enhance your experience. These cookies may collect standard website analytics, such as:

  • Visitor activity on our site

  • Device and browser information

  • General location data (non-specific)

By using our website, you agree to the use of cookies. You can manage your cookie preferences through your browser settings.

6. Data Security & Retention

We take reasonable measures to protect your personal data from unauthorised access, loss, or misuse. Your information is stored securely and retained only as long as necessary for appointment management and customer service purposes. If you would like your data removed, please contact us at stella@palmbayholistics.co.uk.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your personal information (subject to legal and business requirements)

To exercise your rights, please contact us via email.

8. Policy Updates

We may update this Privacy Policy from time to time. If changes are made, we will notify you via email.

For any questions about this Privacy Policy, please contact us at stella@palmbayholistics.co.uk.